Privacy Policy

1. Introduction

[Tote & Dolly Legal Entity Name] ("Tote & Dolly," "we," "us," or "our") provides reusable moving tote and dolly rental services. This Privacy Policy explains what information we collect when you use our website, mobile app, or booking service (collectively, the "Service"), how we use it, and the choices you have. By booking a rental or otherwise using the Service, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

• Contact information: name, email address, phone number
• Pick-up and drop-off addresses, including unit/apartment numbers
• Booking details: rental dates, bundle size, add-ons such as stair assistance
• Payment information, processed securely through our third-party payment processor (we do not store full card numbers on our own servers)
• Account credentials, if you create an account
• Communications you send us, such as customer support requests or reviews
• For our Realtor Program: agent name, brokerage, client gift-recipient name and delivery address, and any personalized gift message you submit

2.2 Information Collected Automatically

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time on site, referring URL)
• Cookies and similar tracking technologies (see Section 5)

2.3 Information From Third Parties

• Address verification or mapping services used to confirm delivery locations
• Payment processors, who share limited transaction confirmation data with us

3. How We Use Your Information

• To schedule, deliver, and pick up your tote and dolly rental
• To process payments, fees (including delivery, cancellation, and stair-assistance fees), and refunds
• To communicate with you about your booking, including delivery windows and rental extensions
• To operate the Realtor Program, including fulfilling client gift deliveries on an agent's behalf
• To improve our Service, website, and customer experience
• To detect, investigate, and prevent fraud, abuse, or violations of our Terms of Service
• To comply with legal obligations

4. How We Share Information

We do not sell your personal information. We share information only in the following circumstances:

• With delivery personnel or contracted local delivery partners, to the extent needed to complete your delivery or pickup
• With payment processors, to complete transactions
• With service providers who support our operations (e.g. hosting, customer support tools, email/SMS providers), under confidentiality obligations
• With a realtor's client, limited to the delivery details needed to fulfill a gifted rental, when an agent submits a gift through the Realtor Program
• If required by law, subpoena, or legal process, or to protect the rights, property, or safety of Tote & Dolly, our customers, or others
• In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections

5. Cookies and Tracking Technologies

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings; disabling cookies may affect certain site features, such as saved booking information.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining booking history for customer support and legal/tax record-keeping, after which it is deleted or anonymized in accordance with our internal retention schedule.

7. Your Rights and Choices

• Access, correct, or update the personal information we hold about you
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of marketing emails or SMS at any time via the unsubscribe link or by contacting us
• Depending on your state of residence, you may have additional rights under applicable privacy law (e.g. California, Virginia, Colorado)

To exercise any of these rights, contact us at [privacy@toteanddolly.com].

8. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Links

Our Service may contain links to third-party websites (such as payment processors or social media). We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version with an updated Effective Date, and, where required by law, provide additional notice.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at: